Natural Stone Installation Guide

To ensure the proper installation of tiles, customers are responsible for hiring a professional installer. Tiles of Ezra is not responsible for installation, ongoing care and maintenance, or issues arising after receipt and installation of the product. 

The production methods of Tiles of Ezra Natural Stone tiles will result in your order including tiles with imperfections, including but not limited to: hairline cracks, dimples in the face of the tile, chips to the edges and/or the face of the tile, uneven thickness, and variation in colour tone and size. When blended by your installer, these imperfections will give your installation the look of an authentic Natural Stone finish.

Your sample tile(s) may not be an exact match to your purchased order, as your initial sample purchase may be produced at a different time, resulting in potential for variation in colour, shape and sizing.

If you do not plan to work with these inherent natural stone characteristics and then we recommend you choose a more uniform tile type for your design aesthetic and installation needs.

Review your order

Upon receiving your order, please inspect thoroughly. Tiles of Ezra will not be held responsible for tiles that have already been installed. 

Each tile is natural stone from the Earth, that has been cut and finished (tumbled, honed, chiselled etc) to provide a sense of age & patina. Extreme variations in colour, shape and thickness are to be expected. Irregular edges, chips, pits and small hairline cracks are common, intentional, and to be expected. 

Natural Stone tiles will have approximately 10-15% of these perfect imperfections. If you are after a more uniform look, we suggest increasing your order size by 15-20% to reduce the amount of variation during installation. If the Natural Stone tiles with these chips and pits and tonal variation are discarded, your install will lose the feel of a Natural Stone installation. It is also important to note that the grout will fill these pits and chips to blend the overall aesthetic. 

When ordering please allow consideration for inherent variation and potential breakage in transit. It strongly recommended that all orders include a minimum of 10-20% overage to avoid costly extras and potential schedule delays.

Before you install

Dust and residue on the tiles are typical. Tiles should be cleaned prior to beginning your installation (front and back). Use of a brush, or a damp cloth to remove loose dust and residue is suggested for the adhesive to bond correctly. DO NOT soak Natural Stone tiles, as soaking these porous tiles can lead to adhesion problems and efflorescence that is difficult to remove.

Due to the colour variation of Natural Stone, it is very important to blend the tiles from all packages in your order. You should then lay out all tiles in the installation area to ensure any variation is evenly distributed before beginning your installation as this will avoid colour blocking. Both customer and installer should be active participants in the layout to select colour tones, and optimal variation prior to installation. Clear communication with your installer is crucial to the success of achieving a cohesive aesthetic.

Work with the chips and pits and remember that grout will fill these perfect imperfections, giving you a more authentic installation. 

Please note, there is a face and an underside to Natural Stone tiles, they are not always reversible. Prior to installation, ensure you are installing the tile face side up. You may see cut marks or lines from the finishing process which could be present on the underside of the tile. All Dunya Stone Mosaics are supplied on a fibreglass mesh backing.

Careful consideration should be given to the choice of grout colour, and the sizing of grout spaces. Explore neutral colour grouts from reputable brands such as Kerakoll, Mapei, Laticrete or Ardex. It is essential that you communicate with your professional installer about the intended outcome prior to beginning your installation. It can be helpful to provide reference imagery of your desired outcome to your installer. You can explore grout colour samples on site with your professional installer, and it is recommended you complete a test patch of grout to ensure you are satisfied with the chosen colour before applying to the entire installation. 

Installation

Sealing Natural Stone tiles: 

For all Natural Stone tiles, we recommend a minimum of two coats of sealant to be applied before installation, and one coat to be applied after grouting, once the surface is thoroughly clean and prepared. 

A great impregnating sealant will protect your porous tiles from damage, water and oil absorption. We recommend a water based penetrating sealant that provides a protective coating to the tiles without changing the colour or texture and will ensure the longevity of the tile’s appearance and significantly reduce the risk of staining. 

The following products are examples of recommended sealants:

•   Guard Industry TDS-2140 Protect Guard MG   •   Dry Treat Stain-Proof   •   Meta Crème and Stain Proof Plus  
•   Miracle Sealants 511 Porous Plus penetrating sealer

Apply sealer in accordance with manufacturer’s instructions. We recommend using a paint brush or roller to apply (not a spray) to ensure an even and consistent coverage of product. Sealing does not make the Natural Stone stain proof, instead making the surface more stain resistant. Applying a penetrating sealer is a common practice and will assist in the maintenance of your Natural Stone product.

Consult a professional contractor and/or product technician for your specific project needs before purchase and installation.

Laying tiles

If cuts are required for your installation, ensure a professional installer utilises a waterjet tile cutter or angle grinder for the best result. The fibreglass mesh of Dunya Stone mosaic sheets can be cut using strong scissors or mosaic nippers.

Ensure the tiling substrate is well prepared and levelled by a professional before placing the Natural Stone tiles.

Our clients and tilers have had great success using the following adhesive brands:

•   MAPEI   •   Kerakoll   •   Ardex   •   Laticrete

Consult with your builder, installer or local adhesive specialist for an adhesive recommendation specific to your project needs prior to purchase and installation.

Evenly apply adhesive mixture to the install surface using a trowel. Butter the back of each tile with another layer of mixture making sure to apply the mixture in the same direction in order to prevent air pockets from forming. For a more level installation, use alternating quantities of adhesive on the back of the tiles to allow for depth variation. Tiles should be levelled as they are placed. Discuss with your installer your desired aesthetic prior to installation. 

Natural Stone tiles can be spaced in several ways based on design and client preference. 

There is no rule to how thick your grout lines should be, this comes down to your personal preference & design intent. Please consult with your installer prior to making your grout width decision. Due to the inherent variation in Natural Stone tile sizing, it’s recommended to level with wedge spacers to align tiles during installation.

Installing Natural Stone in wet areas

If installing tiles in a wet area, slip resistance can be increased by increasing grout joint size, or installing using a staggered or herringbone layout, and/or applying an anti-slip product after installation is complete. We recommend consulting and engaging a professional contractor for your specific project needs before installation. 

Grouting

We always recommend the use of grout, and not dry stacking (not using grout). The use of grout protects edges, ties the install together forming a cohesive, aesthetically appealing design, and protects against water ingress if used in a wet area, and dirt and debris ingress in all other areas. You may wish to consider using epoxy grout in wet area applications.

The use of grout will fill in all spaces, gaps and any surface pits, chips, cracks and imperfections. Our clients and tilers have had great success using the following grout brands:

•   MAPEI   •   Kerakoll   •   Ardex   •   Laticrete

Consult with your installer or local grout specialist for a grout recommendation specific to your installation. 

It is very important to carefully remove the excess grout with a damp sponge. Do not leave any grout to dry on the surface of Natural Stone tiles as it is very difficult to remove after the grout has fully cured.

We recommend consulting and engaging a professional contractor for your specific project needs before installation.

Final coat sealing 

Tiles are to be completely clean and dry. The removal of any residual grout, dust, spills, drops, drips or footprints to be removed before final coat of sealing.

Do not over-seal as thick or excessive application of sealant can dry unevenly and result in an undesirable surface on the tile. Allow sealer to cure, typically 1-2 days before using the space. 

We recommend consulting and engaging a professional contractor for your specific project needs before installation.

Re-sealing

Natural Stone should be re-sealed at least every 1-3 years, or as often as needed depending on traffic and wear. For areas exposed to moisture, you may need to re-seal more often. 

For low traffic installation zones such as places with low exposure to soaps, oils, liquids etc, which may include fireplace surrounds, high walls etc, these areas can last up to 10 years before needing to be resealed. 

For high traffic installation zones such as places with heavy exposure to soaps, oils, liquids etc, which may include splashbacks, shower floors, front entrances, kitchen floors etc, we recommend you re-seal these areas every 12-24 months or as required. 

Always re-seal in accordance with sealant manufacturer’s instructions.

Cleaning and Maintenance

Once installed and over periods of time customers should expect Natural Stone tiles to exhibit natural wear, fine lines on the tile surface, and patina. Discolouration may occur once the Natural Stone has been installed. This is due to iron content which can cause oxidation, inherent in some Natural Stone. This usually subsides once the Natural Stone becomes used to its new environment.

Efflorescence is a naturally occurring phenomenon that may present as a white, powdery residue on the surface of natural stone installations. It occurs when moisture carries naturally occurring salts from the stone, substrate, adhesive, grout, or setting materials to the surface during the curing and drying process.

Efflorescence does not affect the structural integrity or performance of the stone and is not considered a product defect. While it is often temporary and typically reduces as the installation dries and stabilises, recurring efflorescence may indicate ongoing moisture movement within the installation system.

Correct substrate preparation, waterproofing, drainage, installation methods, and curing practices are essential to minimise the likelihood of efflorescence.

Natural Stone tiles may have natural imperfections and adopt imperfections over the course of its life. Natural Stone consists of minerals and these minerals will behave differently. It is simply nature behaving naturally.

It is suggested you vacuum or sweep tiles regularly to remove abrasive material that can scratch the surface. pH Neutral products are recommended for cleaning.

As you do on all natural finishes, promptly clean up any spills, especially oils, sauces, wines and grease on Natural Stone tiles. Un-cleaned spills can cause staining. Stains on unsealed Natural Stone tiles may be permanent so it is important to follow the sealing process and expect patina, natural aging, and wear of Natural Stone over time.For cleaning and maintenance purposes, you can use mild soapy water, or see below suggestions of pH Neutral cleaners:

•   Miracle Sealants Heavy Duty Cleaner (Acid Substitute)   •   Dry Treat Rejuvanata Active   •   Guard Industry Guard Cleaner Eco: Soiled Floors

Use of acidic & alkaline cleaners and abrasive cleaning tools may damage Natural Stone tiles and should be avoided